We do our very best to process and fulfill orders as soon as possible, usually within 2 business days. Please allow up to 3-5 business days for processing during holidays and sales.
SHIPPING AND DELIVERY ESTIMATES
We offer free standard shipping on all domestic orders within the 48 contiguous United States over $75*. Hawaii, Alaska, Puerto Rico, and APO will be required to pay shipping fees. We ship using USPS for domestic orders. International customers are responsible for paying all taxes and duties, should they occur when their local post office delivers the package.
Free Standard Shipping 3-5 business days
Priority Shipping 2-3 business days
Express Shipping 1-2 business days
All transit times are approximate and we cannot guarantee delivery within this timeframe. We do not ship over the holidays or weekends, and all orders placed after 3:00 pm EST will ship on the next business day. This includes priority and express shipping. Please place your order accordingly.
As a result of the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive.
SHIPMENT CONFIRMATION AND ORDER TRACKING
You will receive shipment confirmation via email once your package ships. Please note, your shipping confirmation is separate from your order confirmation. Order tracking information will be available in your shipment confirmation email. Please allow up to 48 hours for tracking information to be updated.
CUSTOMS, DUTIES, AND TAXES
Gaia Baby Goods is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
DAMAGES OR LOST PACKAGES
Gaia Baby Goods is not liable for any products damaged, lost, or potentially stolen during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly at email@example.com to file a claim. If your order says delivered, but you have not received your package, please reach out to your local USPS for more information. Please save all packaging material and damaged goods before filing a claim.
REFUSED OR UNDELIVERABLE PACKAGES
Refused or undeliverable packages will not be refunded. Please make sure that all address information is accurate and up to date prior to checking out. If you are having issues with your shipping provider, please reach out to them directly. Please place a new order with correct address and information if you would like your items re-sent.
We strive to use packaging that is reusable, biodegradable, and recycled materials in an effort to be kinder to our planet, and reduce our footprint. We are proud members of the Eco-Alliance Packaging Program - a growing community of businesses, makers, and brands who choose to utilize sustainable packaging and are committed to being better together.
If you are not completely satisfied with your purchase, we want to make things right. Please email firstname.lastname@example.org to initiate a return within 14 days of receiving your product for a refund via your original payment method, or within 30 days of receiving your product for store credit. Our return policy lasts 30 days, and we cannot accept any returns or exchanges beyond this timeframe. All items on sale are final sale and are not eligible for a refund. Please see our Returns / Exchanges page to view our full Return Policy.